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Connect your own business WhatsApp number, and your agent can answer your customers there. This is the one place your agent talks to customers directly, and only in the ways you choose.
1

Connect your number

“Connect my WhatsApp Business.” Your agent sends a link to connect your number. You can keep using the WhatsApp Business app on your phone at the same time. One number per workspace.
2

Choose what it answers

Tell your agent which topics it may answer on its own: opening hours, prices, booking, directions. Anything else waits as a draft for your approval.
3

Or put it on autopilot

“Answer my WhatsApp customers on your own.” Your agent answers everything, using what it knows about your business. Say “I’ll reply myself” to switch it back.
Every conversation shows up in your inbox, so you can step in at any time. Business WhatsApp counts as one of your connected accounts.